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Thai Company

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Signify was founded in 2006 to serve the needs for quality business software in Thailand and APAC. In 2007, we were one of the very first providers of CRM Software as a Service (SaaS) and started to attract customers with our offers of technological innovations.
ศูนย์รับแจ้ง
Thai Company

SIGNIFY COMPANY LIMITED

Signify was founded in 2006 to serve the needs for quality business software in Thailand and APAC.   In 2007, we were one of the very first providers of CRM Software as a Service (SaaS) and started to attract customers with our offers of technological innovations.

From the beginning to now, we have incorporated and refined the following characters in our every day’s work

Over 12+ years, Signify has accumulated wealth of sales, CRM, and business intelligence knowledge and technological experiences and we have incorporated these into our product: SignifyCRM.

Til date, we have delivered a number of successful sales, CRM, and business intelligence solutions to our customers, many are leaders in their respective industries and many are forward-thinking pubic service and government offices.

As founder and director of Signify has explained it in various business seminars, “For a business to keep up with good performance in today’s rapidly changing market place, the business organization will need “tools” that allow it to plan, execute, review, and improve (generally known as PDCA – Plan Do Check Act).   This tools are business software and business process.

CRM Integration with Call Center Systems

Signify provides added-on connector that can integrate SignifyCRM with call center applications such as Asterisk, Cisco Call Manager, and Avaya (via SDK).

The connector supports the following:

Inbound Call

o  Auto-search customer’s phone number and display Customer Profile Screen (Screen Pop).
o  Prompt call center agents to log conversation.
o  Display latest/remaining customer cases for the agent to work with.
o  Links to Voice Recording File (supervisors can click to playback the voice recorder).

Outbound Call

o  Upload and manage Telesales target lists.
o  Click-to-Dial the prospects.
o  Prompt call center agents to log conversation.
o  Determine action code and trigger follow-up activities and workflow.
o  Link to Voice Recording File (to playback the voice recorder).

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