บริษัท โกซอฟท์ (ประเทศไทย) จำกัด - Company Logo
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Thai Flag Thai Company

บริษัท โกซอฟท์ (ประเทศไทย) จำกัด

As experts in contact center business, our goal has always been to make our client’s business a success.
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Thai Flag Thai Company
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02-071-1503 02-071-1569
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GOSOFT (THAILAND) COMPANY LIMITED

Gosoft (Thailand) Co., Ltd. is a company under the umbrella of the CP Seven Eleven Public Company Limited, which is now the CP All Public Company Limited. The company was founded on January 1, 2003 by a leading IT organization with diverse experience within the software industry. As a result, gosoft has managed to become one of the global leaders in providing the know-how and the relevant technologies in the areas of hardware, software, software solutions, information services (Information System), in-house application development, system integration, networking, and security systems. In addition, the company also has a Data and Contact Center to provide direct services to our customers. The Data Center is a high level Tier IV facility that has a backup system at various risk points. This is to ensure the safety and the stability of the data. The Data Center is located outside of the business areas. Help desk, Customer Relations Management (CRM), call dispatching and others services are provided 24/7, to ensure customer loyalty and satisfaction, and to match the rate of business growth.

SERVICES

VISION

To become the leader in information technology system management

in the arena of world-class retail operations.

MISSION

  • 1. To deliver top-quality product and services, designed and implemented to match customers’ needs
  • 2. To provide Contact Center services with world class standard for maximum customer satisfaction
  • 3. To enhance customer satisfaction and commitment with our quality team

Services

Contact Center
To make transformative changes, we bring together the brightest creative minds in business to provide cutting-edge technology solutions. The design and thinking expertise,along with exceptional customer experience and reviews have proven the effectiveness of the centers. We make sure that our clientscan clearly seea level of improvement in customer satisfaction and loyalty, and a clear progressin business performance.

As experts in contact center business, our goal has always been to make our client’s business a success.
The benefits to our clients are;
⊃ One Number contact; easy to remember, easy to contact
⊃ High security with advanced recording and storage system
⊃ Quick and easy analysis and monitoringof service performance
⊃ Continual support of business all 24 hours, 7 days per week
⊃ Customer satisfaction as number one priority

⊃ Information analysisforthe improvementof the business

Our Services

24 Hours Services

The benefit of receiving 24/7 service (on-demand)
The availabilityof 24/7 service provision with high customer satisfaction
Providing a way for your customers to contact your business at all times

Allows you to operate at a higher rate and efficiency than your competitors
Enabling you to handle emergency situations
No call is missed and all opportunities are addressed and captured

Inbound Services

General Inquiry, Complaint Handling, IT Related Inquiry such as (Technical Support/Helpdesk), Event Registration, Reservation Service, Mandarin and English speaking staff, translator, specific tailor-made services, and other services based on your request and requirements.

Outbound Service

Welcome Membership, Appointment Service, Tele-Survey, Billing Reminder, and other services based on your request and requirements.

Social care Service

Facebook, Twitter, YouTube, Pantip and other social media platforms through the use of advanced applications to keep track of your business 24/7.

Data Work

Data Entry, Data Update, Data Cleansing. Report Development and Analytic Report.

เงื่อนไขและบริการ

บริษัท โกซอฟท์ (ประเทศไทย) จำกัด

34 Flr.5 CP Tower 3 (Phayathai) Phayathai Road, Thung Phayathai, Ratchathewi, Bangkok 10400, Thailand.

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02-071-1503 , 02-071-1569
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